Privacy policy.

1. Who we are

Flogo Fire & Ice is run by [Company name] Ltd (company no. [number], registered office [address]), which is the data controller for your personal information. Contact us about privacy at hello@flogofire.com.

2. What we collect

• Booking details: your name, email address, phone number, what you've booked and when.
• Payment details: payments are taken by our booking partner, Momence, and its payment processor. We never see or store your full card number.
• Health information you give us: if you tell us about a health condition, or complete a health declaration, so we can keep you safe.
• Messages: anything you send us by email, form or social media.
• Marketing preferences: whether you'd like to hear from us.
• Website data: basic usage information and cookies set by our website platform, Squarespace.

3. Why we use it

• To take and manage your bookings, packs and memberships (to perform our contract with you).
• To keep you and other guests safe, including handling any incident (our legitimate interests and, for health information, your explicit consent or to protect your vital interests).
• To send you news and offers, only if you've opted in. You can unsubscribe at any time (your consent).
• To keep accounts and meet our legal and tax obligations (legal obligation).
• To understand how our website is used and improve it (our legitimate interests).

4. Who we share it with

We never sell your information. We share it only with the companies that help us run the business, under contract and only as needed:

• Momence (bookings and payments)
• Squarespace (our website)
• Our email and accounting providers
• Rye Watersports, where needed for safety on the lake or to deal with an incident
• The emergency services or authorities, if the law requires it or someone's safety is at risk

Some of these providers store data outside the UK. Where they do, appropriate safeguards (such as UK-approved contract clauses) are in place.

5. How long we keep it

• Booking and payment records: six years, for tax purposes.
• Health information: no longer than 12 months after your last visit, unless it relates to an incident.
• Marketing preferences: until you unsubscribe.

6. Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or move it to another provider. Where we rely on your consent, you can withdraw it at any time. Email hello@flogofire.com and we'll respond within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.

7. Cookies

Our website uses cookies to work properly and to understand how it's used. You can manage cookies through the banner on our site or your browser settings.

8. Changes

We'll update this policy if anything changes. The date at the top shows when it was last updated.