Terms & conditions.

1. Who we are

Flogo Fire & Ice is run by [Company name] Ltd (company no. [number], registered office [address]). We operate at Rye Watersports, Northpoint Water, Camber Road, Rye, East Sussex TN31 7QS. You can reach us at hello@flogofire.com.

By booking with us you agree to these terms. They don't affect your statutory rights.

2. Booking & payment

• All bookings are made and paid for online through our booking partner, Momence. Your booking is confirmed when you receive a confirmation email.
• Sessions last 60 minutes and are shared with up to six people, unless you've booked private hire.
• Please arrive ten minutes before your session. If you arrive late we'll get you in, but your session will still finish on time.
• Prices are shown in pounds sterling and include VAT where it applies. We can change prices at any time, but the price you pay is the price shown when you book.

3. Cancelling or changing a booking

• More than 24 hours before your session: you can cancel for a full refund or move your booking to another time, using the link in your confirmation email.
• Less than 24 hours before, or if you don't turn up: we can't offer a refund or a move. You're welcome to give your place to a friend; just let us know their name.
• If we have to cancel (for example for maintenance, staffing or unsafe conditions), you can choose a full refund or a new time. We can't cover travel or other costs.
• Weather: sauna happens in all weathers, so rain, wind and cold aren't reasons for a refund. If conditions become unsafe (such as lightning or storm-force winds) we'll pause or cancel and offer a refund or new time.

4. Session packs, memberships & gift vouchers

• 10-session packs are valid for 12 months from purchase, can be shared with friends and are non-refundable once any session has been used.
• Memberships are billed monthly with no contract. Cancel any time by emailing us or through your booking account, and your membership simply stops at the end of the month you've paid for. Founder pricing stays with you for as long as your membership continues without a break.
• Unlimited plans mean unlimited: book as many sessions as you like, subject to space on the deck.
• Members follow the same 24-hour cancellation rule as everyone else. Repeated no-shows may mean we limit advance bookings.
• Gift vouchers are valid for 12 months, can't be exchanged for cash and can't be replaced if lost.

5. Private hire

Private hire bookings need a deposit to secure the date. The amount, balance due date and cancellation terms are set out in your quote. As standard, cancellations made 14 days or more before the booking get the deposit back; inside 14 days the deposit is kept.

6. Health & safety

Heat and cold are powerful. Please read this before you book.

• You must be 18 or over to book. Guests aged 16 and 17 are welcome with a booking adult who stays with them throughout. No under-16s, except on agreed private hire.
• Don't use the sauna, plunges or lake without first speaking to your doctor if you are pregnant, or have a heart condition, high or low blood pressure, epilepsy, diabetes, a respiratory condition, a recent injury or surgery, or any other condition that heat or cold could affect.
• No alcohol or drugs before or during your session. We'll refuse entry to anyone who appears to be under the influence, without a refund.
• Drink plenty of water, listen to your body and leave the sauna or plunge straight away if you feel faint, dizzy or unwell. Tell a member of the team.
• Lake swimming is at your own risk and isn't lifeguarded unless we tell you otherwise. Swim only in the marked area, never alone, and follow Rye Watersports' lake rules and any instructions from our team.
• No glass on the deck. No essential oils or anything else on the sauna stove unless our team adds it.
• Please be kind and respectful to other guests and the team. We may end a session, without refund, if anyone puts themselves or others at risk.

7. Your belongings

Please keep valuables to a minimum. We're not responsible for lost, stolen or damaged belongings unless it's caused by our negligence.

8. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Otherwise, we're not liable for losses that weren't foreseeable, or for business losses, and our total liability to you for any booking is limited to the price you paid for it. We hold public liability insurance.

9. Photos

We sometimes take photos and video on the deck for our website and social media. We'll always ask before featuring you, and you can say no.

10. Changes & law

We may update these terms from time to time; the version on this page when you book is the one that applies. These terms are governed by the law of England and Wales.

11. Questions

Email hello@flogofire.com and we'll get back to you.